Frequently Asked Questions

Quick answers to the most common questions.

Find the Answers You Need

These FAQs cover the most common questions from parents, teachers, and students using Zapz Academy.

How do I access my courses?
Log in to your account and click “My Courses.”
What devices are supported?
Any modern phone, tablet, laptop, or desktop works with Zapz Academy.
What if my child is behind?
Zapz Academy is designed for learners who need clarity, confidence, and emotional safety.
Do you offer refunds?
Yes — see our Refund Policy page for full details.
How do I change my password?
Go to “My Account” → “Settings” → “Password.”
Can I switch learning paths?
Yes — you can change learning paths anytime.
Do you support special needs learners?
Absolutely. Our lessons are structured, predictable, and dignity‑centered.

Our support team is here to help you with anything you need.